PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING YOUR ORDER AND KEEP A COPY AND YOUR ORDER FOR FUTURE REFERENCE

Processing and Delivery

Processing

Once an order has been received along with full payment ID Porte will send confirmation by email and begin processing of your order. Whilst we normally aim to dispatch your purchase the next working day after order confirmation, this process can take up to seven working days. Should there be a problem or delay with this processing time we will contact you by phone or email to notify you of the situation.

Delivery

Shipping costs are shown for each item in our shop.

Guernsey, Jersey and Mainland UK orders are sent using Royal Mail’s First Class delivery service.

Orders outside the UK but within the EU are sent using International Signed and tracked which is a fast, secure and reliable airmail service with electronic tracking, operating in 27 countries. It is not time guaranteed.

Worldwide customers outside the EU are requested to contact ID Porte prior to ordering for a full break down on delivery charges and methods.

Promotions and offers

Promotional codes from magazines and web articles are applicable for a time limit as detailed in the related article. Offers are subject to availability and stock level.

Returns

ID Porte is committed to giving you the best possible products, and service. However, in the unlikely event of finding your purchases to be faulty or damaged in transit then we will be pleased to arrange either a refund or replacement product.

ID Porte also offers a full, 30 day, money-back guarantee on our products purchased directly from ID Porte’s online store or by telephone. If you are not happy with your purchase within this period you are entitled to a full refund. Please note that ID Porte does require from you, the consumer, a reasonable duty of care with your product. Wilful damage, accident, negligence by you may affect this offer. This does not affect your statutory rights as a consumer.

Warranty

All goods supplied by ID Porte are warranted free from defects for 12 months from the date of supply of the originally purchased unit. This warranty does not affect your statutory rights as a consumer.

This warranty covers the original retail consumer purchaser, and not any other purchaser or subsequent owner. The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells the ID Porte product.

This limited warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by ID Porte, failure to follow ID Porte’s instructions, or any alteration or repair carried out without ID Porte’s approval.

Under no circumstances will ID Porte be liable for any labour charges or any expenses whatsoever in connection with the removal, repair or installation of the original or replacement product(s) or component(s).

If the goods supplied to you are damaged on delivery, you should notify ID Porte in writing via e-mail or by phone within 7 days.

If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify ID Porte in writing via email or telephone, as soon as possible, but in any event, within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint.

Our Details

This website is owned and operated by ID Porte Limited.

Registered address:

ID Porte Limited
The Workshop
Rue Mahaut
St Saviours
Guernsey
GY7 9XD

Manufacturing:

iD Porte Limited
The Workshop
Rue Mahaut
St Saviours
Guernsey
GY7 9XD

You can also contact us by visiting our contact page or by phoning +44 (0)1481 266066